1. Introduction
Paul Malynn Homes ("we," "us," or "our") is committed to protecting the privacy of clients, prospective clients, contractors, and website visitors. This Policy explains how we collect, use, disclose, and secure your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)
2. Scope
This Policy applies to all personal information collected by or on behalf of Paul Malynn Homes across all interactions - whether via our website, in-person consultations, email, phone, or displays.
3. Types of Personal Information Collected
We may collect:
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Identity and contact details (name, email, phone number, postal address, etc.)
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Property-related data (ownership details, site address)
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Communication records (queries, service requests)
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Sensitive information (e.g. professional affiliations), only when necessary and with your consent
4. Methods of Collection
We collect personal data:
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Directly from you via forms, emails, phone, or in person
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Through our website (e.g. our contact page)
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From third parties such as credit agencies or regulatory bodies, where permitted by law
5. Purposes of Collection
Your information is used to:
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Provide home design, building, and related services
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Communicate about project progress or changes
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Process payments and manage supplier needs
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Respond to inquiries, feedback, or complaints
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Send marketing communications (if you’ve opted in).
6. Disclosure of Information
We may share information:
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With contractors, suppliers, and professional advisors involved in your project
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With regulatory or legal authorities if required by law
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And only rarely, and with appropriate safeguards, to overseas service providers (e.g., software or cloud services).
7. Data Security
We implement strict security measures, like access restrictions and secure storage - to protect your data from unauthorized access, disclosure, alteration, or destruction. However, complete data safety cannot be guaranteed under all circumstances.
8. Access, Correction, and Complaints
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You can request access to or correction of your personal data at any time; these requests may be subject to a reasonable fee.
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To raise a privacy-related concern, please contact us directly. If unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Use of Cookies & Analytics
We may use cookies and analytics tools to understand how our website is used and improve user experience. Our Policy should mention this, as per best practices for Australian websites.
10. Marketing Communications
With your consent, we may send tailored marketing via email or SMS. You can unsubscribe or opt out at any time through the link provided or via direct contact.
11. Updating This Policy
We may modify this Policy over time to reflect changes in our services, legal requirements, or privacy practices. The updated version will be posted on our website with a revised “Effective Date”.
12. Privacy Contact
For privacy enquiries or matters, please get in touch with us via our contact page.
